Faqs

Are all products on Exciting Pieces original and genuine?

Exciting Pieces is committed to offering our customers only genuine and original products. We take all necessary actions during their procurement to ensure this. Please reach us on email at excitingpieces@gmail.com or give us a call on 0772066847 if you think a product listed on our website does not meet these standards.

 

Do I need an account to shop on Exciting Pieces?

Yes, you will need to have an existing account or create one if it’s only the first time you’re shopping with us.

 

How do I place an order?

Shopping at Exciting Pieces is an exciting and simple process. Once you have found a product, follow the steps below to place an order;

  • Click on ‘buy now’, to add this product to your cart,
  • Click on’cart’ in the top right corner,
  • Register/Login into your account by entering your email and password,
  • Enter your billing information,
  • Choose your preferred payment option,
  • Click on ‘Confirm order’ to proceed to the payment portal and complete your order.
  • Or simply call 0772066847 to place an order

Once you have placed your order, we will either confirm with an email notification or call you incase more details are required. Please note that confirmation is required before we can start processing your order. To ascertain that your confirmation was successful, do not hesitate to contact us on 0772066847 or (insert email)  after your order placement.

 

How do I pay on Exciting Pieces?

The options are limitless. Feel free to choose the most convenient of the different payment methods available on Exciting Pieces. See below the list of available payment methods:

  • Cash on Delivery (at your doorstep)
  • Momo Pay (at your doorstep)
  • Mobile money
  • Debit card

You will find all payment methods in detail at the checkout point while you make your order.   Do not hesitate to contact us with any questions.

 

How can I return a product?

Although we hope you never have to, returning a product you are dissatisfied with is incredibly easy.  Follow the steps below to make a return fast and hustle-free.

Step 1: Initiate Return

  • To initiate a return, click here to go to ORDERS. Click on the order of the item(s) you wish to return.
  • Or Call us on 0772066847 or email at excitingpieces@gmail.com to create your return.

Step 2: Pack your product

  • Pack your product in accordance with our return conditions.
  • Include all tags, accessories or free gifts received at delivery.

Step 3: Return your product

  1. If you requested a pickup, we will contact you to arrange a pickup time.
  2. If you selected a drop-off, please drop your package at the mutually agreed location following the given instructions (no additional charges will apply).

 

Are there any hidden costs or charges if I order from Exciting Pieces?

No. All charges will be made visible to you at the checkout point of the purchase. No charges will be made without your notice.

 

How can I keep track of my order?

We will keep you updated on the status of your order via Whatsapp, SMS or phone call. Once your order leaves our premises and is on its way to you, you can also track its status by entering your tracking number on www.excitingpieces@gmail.com

Are all products on Exciting Pieces original and genuine?

Exciting Pieces is committed to offering our customers only genuine and original products. We take all necessary actions during their procurement to ensure this.
Please reach us on email at excitingpieces@gmail.com or give us a call on 0772066847 if you think a product listed on our website does not meet these standards.