Return and Exchange Policy

Although we hope you never have to…

Exciting Pieces is willing to accept the return of any products you are dissatisfied with.

We will assess all requests to return or exchange products according to the item previews and information provided about the item on our site. Should there be need to evaluate a product physically, we will ask you to send the item back. Once this quality assessment is done, we will notify you if the request to return was validated or denied, including the reasons why.

Returns will be accepted provided items are still in their original state – without damage, altering and unworn. Items should also be sent back in their original packaging with any accessories received with.

Return requests should be made within the acceptable 3 day period after receipt of order. A full refund (exclusive delivery charges) will be made via mobile money or your payment method of choice.

To initiate a return.

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